ENGLISH FOR BUSINESS TASK 2 : LETTER OF APOLOGY

TOKO MAJU MUNDUR
JL. BRAWIJAYA NO. 7-8
KOTA BANDUNG

Bandung, January 25^th, 2017

Number         : 343/MJM/XV/2017
Subject          : Apologizes
Attend            : -

Dear Mr. Gilly Farrel M
Jl. Mawar Raya, Blok K-105
Bekasi City

With respect,

We thank you for your letter and the return of the goods we received in accordance with your complaint. In connection with that, we as the shop apologize profusely for the goods we send, due to the reason the employee of our store has made a mistake in the inserting and packing of goods, so the goods must be accepted on the condition that should be.

Therefore, to avoid the occurrence of things that are not desirable, we will immediately make the process returns of the goods and re-delivery of goods that the condition should be. As an apology, in accordance with the store policy, we will provide a free warranty for the delivery of goods, so that the goods can arrive immediately with the appropriate time and can be used functionally.

If you are satisfied with the items we use, we will give you a 50% discount for certain items. We also offer items of special plates and bowls at special prices

Again, we apologize for your complaint. For your attention, We thank you.

Best Regards

Kang Sang Chul
(Shop Manager)